Refund & Returns Policy
Our refund and returns policy is valid for 30 days from the date of purchase. If 30 days have passed since your purchase, we are unable to offer a full refund or exchange.
Eligibility for Returns
To be eligible for a return, your item must:
- Be unused and in the same condition as when you received it.
- Be in its original packaging.
*Please contact us to confirm whether your product is eligible for a return or exchange.
Email: info@cuprem.com
Phone: 1-800-228-4253
Refunds
Once we receive and inspect your returned item, we will send you an email confirming receipt. We will also notify you whether your refund has been approved or rejected.
If your refund is approved, the amount will be credited to your original payment method. Please allow the applicable processing time for the refund to appear on your account.
Sale Items
Only regularly priced items are eligible for refunds. Sale items are non-refundable.
Exchanges
We only replace items that are defective or damaged upon arrival.
If you need to exchange a defective or damaged item for the same product, please contact us at:
Email: info@cuprem.com
Phone: 1-800-228-4253
Shipping Returns
Before returning an item, please contact us at info@cuprem.com or 1-800-228-4253 for return instructions.
For higher-value returns, we recommend using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.
Need Help?
If you have questions about refunds, returns, or exchanges, please contact us:
Email: info@cuprem.com
Phone: 1-800-228-4253